——Enterprise after-sales commitment——
The company's quality policy goal is: to survive on quality to promote development through science and technology to develop first-class products to ensure first-class quality to provide first-class service.
The company always puts the quality work in the first place, wins the market with quality, wins the users with reputation, and ensures the enterprise to win in the fierce market competition. The company maximizes to meet the needs of users, do our best to provide users with satisfactory quality and service.
The main performance indicators of the product to maintain the domestic leading level, the product of a qualified rate of installation and commissioning to maintain more than 90%, the product trouble-free operation time to meet the requirements of national standards, user satisfaction rate of more than 98%.
In order to implement the company's quality policy objectives, to the user commitment is as follows:
Responsible for completing the installation guidance and commissioning of production line equipment;
Responsible for Party A's production operators and equipment maintenance personnel technical training, and the implementation of the assessment of induction;
Time response: immediately after receiving Party A's call, our professional engineers solve the on-site problems by phone, and indeed can not be solved by phone, to ensure that within 24 hours to the scene to solve the problem;
After the warranty period, ensure sufficient and fast supply of spare parts and spare parts to ensure the normal operation of Party A's production;
Establish Party A's equipment file, send technicians to visit the equipment regularly, and submit the proposal of mixing plant equipment utilization to Party A in time;
According to Party A's needs, we can continue to train operation and prestige personnel for users.
Users can directly complain to our unit company if they encounter the following situations:
1: the company sent in addition to the after-sales service personnel, the user has something can not find or contact.
2: After-sales service personnel service quality is not good, service attitude, poor technical level, repair is not timely.
3：After-sales service personnel to your demand for service fees and treatment.
4: After-sales service personnel do not comply with your management regulations.
5: The user equipment failure, after-sales service personnel maintenance effect can not satisfy the user.
Enterprise contact information:
Headquarter service phone: 0531-87188169 Ms. Kong
Supervision and reporting telephone: 400-1838-456